Privacy: Please rest assure that I:Soul Naturals will never share your personal information with a third party.
Returns: Due to the nature of the products that we sell, we are unable to accept returns. In the rare event that you are unhappy with a product, please contact us within 24 hours of delivery and we'll do our very best to work with you to make sure you're happy with your order.
Order processing and shipping: While some of our products are made to order, we do have items that are ready to ship. We typically ship on Mondays and Thursday. We increase our shipping days during high sales seasons. If your order is delayed for any reason, we will contact you via the email provided with your order.
During high sales seasons, it is difficult for us to approximate stock. With this in mind, we sometimes need to make products as they are ordered. During these times, please expect 10-14 business days to get items shipped. While it may be a wait, we want you to get your goodies, so trust that we will work three times as hard to ensure that you get your products sooner than later.
We often post handcrafted soaps that are still curing. These soaps are allowed to be purchased, however they will not be shipped until their official cure date. Listings for these soaps will note the expected cure date.
We currently use USPS Parcel Post and USPS Flat Rate Priority mail to ship our products. We aim to provide you with the most economical shipping. Should your order require a higher shipping cost, we will notify you and invoice you accordingly. We follow the same process should you pay too much in shipping.
We also design and craft soaps and soap favors for whatever you imagine. Baby showers, bridal showers, swag bags...you name it and we can craft it. Simply contact us at the email below with your requirements and we will respond with a quote.
We can be contacted at email@example.com
If there is an address change, it is up to the subscriber or recipient to let us know before the 5th of the month.
If a package has to be re-routed to a different address or is returned and has to be shipped again, subscriber will be charged a $7.00 re-ship fee.